These Terms of Purchase govern all purchases of products—including luxurious fragrances, skincare products, home essentials, and exclusive offers—made through Bath & Body Works’ official website
bathandbodyworker.com (the "Website"). By placing an order on the Website, you ("you" or "Customer") agree to be bound by these Terms. Please read them carefully before completing your purchase.
When you submit an order, you make a binding offer to purchase selected products at the displayed price (in United States Dollars, USD). All orders qualify for free shipping—no additional shipping fees will be added at checkout. You must provide accurate, complete, and current information (including shipping address, contact details, and payment information) to ensure smooth order processing.
- Upon submitting your order, you will receive an automated email acknowledging receipt. This is not order acceptance—it only confirms we have received your request.
- We reserve the right to accept or reject orders at our discretion (e.g., due to inventory shortages, pricing errors, suspected fraud, or incomplete information). Acceptance occurs when we send a formal "Order Confirmation" email or dispatch the products (whichever comes first).
- If your order is rejected, we will notify you via email and will not charge your payment method (or issue an immediate refund if a charge was processed). This includes orders associated with exclusive offers—we may reject offer redemptions if eligibility criteria are not met.
We support major payment options displayed at checkout (e.g., credit cards, debit cards, secure digital payments). All transactions are processed in USD.
Your payment information is securely processed by third-party service providers—we do not store full credit card numbers or sensitive payment details. These providers adhere to industry security standards to protect your data. By providing payment information, you warrant that you are authorized to use the selected payment method.
If your payment is declined (e.g., insufficient funds, expired card, fraud alerts), we will notify you via email. Your order (including any exclusive offers) will not be processed until successful payment is received. We are not liable for delays or cancellations caused by payment failure.
- After order confirmation, we will process and ship your products within 1–3 business days.
- Estimated delivery time from shipment is 6–12 business days to all destinations. We do not offer expedited shipping at this time.
- All orders (including those qualifying for exclusive offers) receive free standard shipping—no minimum purchase is required.
- You are responsible for providing a complete, accurate, and deliverable shipping address. We are not liable for delayed, lost, or misdelivered orders caused by incorrect or incomplete address information.
- If a delivery attempt fails (e.g., undeliverable address, no one available to receive), the carrier may return the package to us. You may request a full refund (processed within 5–10 business days after we receive the returned package) or provide a corrected address for re-shipping (no additional fees apply).
Upon receiving your package (including both purchased items and exclusive offer items, if eligible), inspect the products immediately for damage, defects, or discrepancies. Contact our customer service team within 48 hours of delivery if you notice any issues.
- You may return products for a refund within 60 days of delivery if: items are unused, undamaged, and in their original packaging (including tags, labels, boxes, and any included accessories); personalized products are only eligible if the personalization contains an error caused by us.
- Exclusive offer items (received as part of a promotion) may be returned only if they are defective, damaged, or incorrect. Returns for "change of mind" on free or promotional items are not accepted.
- To initiate a return: Email our customer service team at service@bathandbodyworker.com with your order number, return reason, and photos of the product (if reporting damage/defects).
- Upon approval, we will send a return authorization (RA) number and return instructions. Ship the products to our address (listed in Section 8) with the RA number clearly marked. You are responsible for return shipping costs unless the return is due to our error.
- Once we receive and inspect returned items (and confirm eligibility), we will process your refund within 5–10 business days.
- Refunds are issued to the original payment method in USD. The time it takes for the refund to appear in your account depends on your payment provider’s processing times.
We strive to provide accurate details (scents, textures, sizes, materials) on the Website. However, product colors, textures, or scent intensity may vary slightly from online displays (due to device settings or natural variations in ingredients).
- Product and exclusive offer availability is displayed on the Website. We reserve the right to adjust inventory or discontinue offers at any time.
- If you order a product or qualify for an offer that becomes unavailable after submission, we will notify you via email and issue a full refund (excluding free offer items, which will not be replaced if unavailable).
By placing an order, you agree to:
- Comply with these Terms and all applicable rules when purchasing products or redeeming exclusive offers.
- Provide truthful, accurate information (shipping address, payment details, contact information).
- Not use the Website for fraudulent activity (e.g., stolen payment methods, false identities).
- Respect our intellectual property (e.g., do not copy product images, descriptions, or trademarks without written permission).
We may update these Terms periodically to reflect changes in business practices, shipping policies, or offers. Revised Terms will be posted on the Website. Your continued use of the Website to make purchases constitutes acceptance of the updated terms. We recommend reviewing these Terms before each purchase.
For questions about these Terms, orders, returns, payments, or exclusive offers, contact our customer service team:
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Email: service@bathandbodyworker.com
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Address: 6231 North 67th Avenue, Glendale Alabama 85301, United States
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Website: bathandbodyworker.com
